FAQ
Have a question? We recommend exploring our interactive FAQ database. To get started or for immediate assistance, simply click the chat icon in the bottom-right corner of this website.
Pharmacovigilance: If you’d like to report a suspected adverse event or product complaint related to an Pentavite product, please contact our support team.
Orders & Delivery
For Australian orders, we offer free standard shipping on orders over $99, and a flat rate of $10 for orders under $99.
For international orders, shipping rates are calculated at checkout based on your location.
Most Australian orders are delivered within 7–10 days. A confirmation email with your shipment tracking details will be sent once your order has been dispatched.
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.
You can check the status of your order using the tracking link in your shipping confirmation email. If you're having trouble locating your tracking details, please reach out to our friendly customer support team, we're here to help!
Product Allergens
The following products are vegetarian friendly:
- Vitamin D3 & K2 infant & kids liquid
- Multivitamin + iron kids chewables
Exlusions:
- Our gummies range contains bovine gelatin and our immune support gummies contains honey
- Multivitamin liquid for infants, multivitamin + iron liquid kids (gold) contain fish gelatin
- Multivitamin + iron liquid for kids contains ingredients derived from lanolin
Dairy is not an added ingredient in Pentavite products. However, please note our products have not been analytically batch tested to confirm the complete absence of dairy. If you have a dairy allergy, we suggest that you consult your health professional about the suitability of the product.
Gluten may be present in in some products at extremely low amount (less than 20 ppm - parts per million). Gluten below 20 ppm is not required to be declared on the label in accordance with the Therapeutic Goods Administration (TGA).
If you have a gluten allergy, we suggest that you consult your health professional about the suitability of the product.
No porcine (Pork) ingredients are used in the manufacturing of Pentavite products. However, Pentavite products currently do not have Halal certification.
No alcohol was added during the manufacturing process. However, ethanol may be present in very low amount (<1%) from the vitamin raw materials.
The following products are vegetarian friendly:
- Vitamin D3 & K2 infant & kids liquid
- Multivitamin + iron kids chewables
The term ‘free from’ indicates that the product has undergone analytical testing to confirm the complete absence of the stated allergens. The term ‘no added’ specifies that the allergen has not been added during the manufacturing process of the product. However, the product has not been analytically tested to confirm the complete absence of the stated allergen.
Unless a label specifically states, ‘free from’, we advise that you contact our customer care team before commencing supplementation to confirm the absence of stated allergens.
Accounts & Checkout
You can create an account by selecting the account icon on our website and
following the prompts.
Select the forgot password option on the login page and follow the instructions to reset it.
Contact & Support
Got a question, need a hand, or want to share some feedback? We'd love to hear from you!
- Email us - [email protected]
- Call us - +61 39828 9400 (Monday to Friday, 9am–5pm AEDT)
If your child experiences an adverse event or have a concern about one of our products, please contact our customer support team.
If an emergency, call 000 or consult your local health care professional.
Returns and Refunds
Quality is important to us, so if you're not completely happy with your purchase, please reach out to our customer support team with your order number to discuss your return options.
Once your returned item has been received and processed, any applicable refund will be issued to the original payment method.
Product Storage
Some of our products, such as our oral liquids, need to be refrigerated once opened. If you're ever unsure, please check the storage instructions on the pack, or reach out to our customer service team for help.
Our oral liquid, if unopened, should be stored below 25°C. Once opened, the bottle must be stored in the refrigerator. Do not freeze.
Our chewables and gummies should be stored in a cool, dry place, below 25°C.
Our liquids can be mixed into beverages or foods. Please note: We do not recommend mixing this product in beverages or foods above 40°C.
For more information or help choosing and using the right product for your child, please contact our customer care team.
